Getting consumer insights from call centre conversations

MRSI Wednesday Webinars - 15th Jul 2020


About the Topic

Call centres are typically geared towards attending to your customer complaints and queries. But what happens if you actually start ‘listening’ to those conversations? Can the huge amount of unstructured conversations be meaningful in understanding your customers and how far can you go in getting and leveraging those insights? Explore this thought in a bit more details in the MRSI Webinar on Jul 15th