Call centres are typically geared towards attending to your customer complaints and queries. But what happens if you actually start ‘listening’ to those conversations? Can the huge amount of unstructured conversations be meaningful in understanding your customers and how far can you go in getting and leveraging those insights? Explore this thought in a bit more details in the MRSI Webinar on Jul 15th
Getting consumer insights from call centre conversations
MRSI Wednesday Webinars - 15th Jul 2020
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